Download Concise Annual Report
Download Notice of meeting
Download Financial Report
Concise Annual Report : Concise Annual Report 2012
8 TABCORP HOLDINGS LIMITED Responsible gambling The Tabcorp Group is committed to promoting a sustainable gambling industry, and delivering its products and services responsibly. Responsible gambling is a key component of our operating philosophy and company values. We actively engage our employees, customers, governments, industry partners, community groups, and other stakeholders in creating the most enjoyable gambling and entertainment experiences, whilst proactively taking steps to minimise the potential harm that gambling can cause for some individuals. Framework For many years, the Tabcorp Group has been at the forefront of promoting responsible gambling, and continues to evolve its practices to meet the changing needs of customers, industry and the wider community. Tabcorp's responsible gambling framework is a multi-layered approach which includes measures to help people make informed choices, reduce problem gambling behaviour and supporting people who may have developed problem gambling behaviours. Such measures include making available to customers and the wider community a range of information to inform them about Tabcorp's products and services. Tabcorp has responsible gambling codes of practice that are specific to the operations of each business, and are therefore responsive to the specific needs of customers of those businesses. Responsible gambling personnel implement the Tabcorp Group's initiatives, promote awareness, and support self-exclusion and counselling services. The Board Audit, Risk and Compliance Committee oversees the responsible gambling framework and monitors the effectiveness of practices that are in place within each business, so that customer care initiatives are consistently delivered. Employee awareness The Tabcorp Group's employee responsible gambling strategy was refreshed and enhanced during the year. A new Responsible Gambling Employee Resource Centre was developed, which includes videos and other resources for use by employees covering Tabcorp's commitment to responsible gambling, Tabcorp's Employee Gambling Policy, the fun and risks of gambling, identifying responsible versus problem gambling behaviours, and how to seek further assistance. This year, employees within key businesses were surveyed by an external independent firm to identify to what extent they are at risk of problem gambling. Pleasingly, the results indicated that of our employees who gamble, all of them consider that they gamble responsibly. Responsible gambling awareness forms an integral part of the Group's induction program and is maintained by annual refresher training for employees and agents within our retail network. The Group's Employee Gambling Policy, which establishes the conduct that is expected of employees and contractors with regard to their gambling behaviour, was updated and relaunched in July 2012. Refer to section 17 of the Corporate governance statement on page 23 for more information. Community awareness In May 2012, the Tabcorp Group again supported the annual Victorian Responsible Gambling Awareness Week through the provision of the services of our expert employees, promotion within our venues, and by assisting in the funding of the week's activities. This event, which represents a partnership between government, the broader gambling industry and community organisations, highlights to gamblers that when they gamble they should do so responsibly and stay in control, and provides useful information and resources to customers and the community. More information regarding responsible gambling and Tabcorp's codes of practice are available from the Responsible Gambling section of Tabcorp's website at www.tabcorp.com.au. Tabcorp has received a 100% rating for promoting responsible gambling in the annual Dow Jones Sustainability Index assessment in each of the past five years.
Concise Annual Report 2013